TERMS AND CONDITIONS
Platinum Reels Online Casino is a part of a Group of Companies and
herein lies the brand’s terms and conditions.
Please read these terms and conditions carefully before using the
Platinum Reels Online Casino website or downloading any software made
available on the Platinum Reels Online Casino website.
GENERAL TERMS AND CONDITIONS
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Residents from the following geographic location are prohibited from
holding an account at Platinum Reels Online Casino.
View here
- Australia
- Bangladesh
- Belarus
- Belgium
- Brazil
- Bosnia and Herzegovina
- Bulgaria
- Canada
- Cayman Islands
- Chile
- China
- Columbia
- Czech Rep
- Estonia
- Finland
- France
- French Guiana
- French Polynesia
- French Southern Territories
- Germany
- Greece
- Guadeloupe
- Hungary
- India
- Indonesia
- Ireland
- Israel
- Japan
- Latvia
- Lithuania
- Martinique
- Mauritius
- Mayotte
- Morocco
- Netherlands Antilles
- Norway
- Netherlands
- Nigeria
- Pakistan
- Philippines
- Poland
- Portugal
- Reunion
- Romania
- Russia
- Serbia
- Spain
- Slovakia
- South Africa
- State of Nevada
- Swaziland
- Sweden
- Switzerland
- Thailand
- Turkey
- Ukraine
- Venezuela
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By playing at Platinum Reels Online Casino (the "Casino"), you
represent and warrant that you fully understand and agree to comply
with these Terms and Conditions.
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Participation in the activities and games of the Casino (the "Game")
is open only to residents of those jurisdictions where such
participation is legal and not prohibited. Participation in the Game
is void wherever prohibited by law.
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The Casino is restricted to individuals of at least 21 years old. You
may only participate in gambling events if you are of the age
stipulated here within our terms and conditions.
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Only one Real account is permitted per player and per household.
Multiple accounts (including accounts with different personal, banking
and card details) will be closed and will not be eligible to receive
any winnings, and all withdrawals will be cancelled. Furthermore, you
shall not permit another person to access the Website or Software via
your account without the express permission of the casino.
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The Casino makes no representations or warranties, implicit or
explicit, as to your legal right to participate in the Game nor shall
any of the Casino's employees, licensees, distributors, wholesalers,
affiliates, subsidiaries, advertising, promotion or other agencies,
media partners, agents or retailers have the authority to make any
such representations or warranties.
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Employees of the Company, its licensees, distributors, wholesalers,
subsidiaries, advertising, promotion or other agencies, media
partners, retailers, and members of their immediate families of each
are not eligible to participate in the Game.
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The Game is for entertainment value only. No purchase is necessary or
required to play the Game. You may play without betting money if you
wish. Any participation in the Game is at your sole option,
discretion, and risk. By playing the Game, you acknowledge that you do
not find the Game or the Casino to be offensive, objectionable,
unfair, or indecent.
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Winnings may be void if a player account is linked to chargebacks, or
any other account with a history of chargeback, or any related
fraudulent activity. This includes actions deemed high risk by the
Risk and Fraud Department.
- In the event of a chargeback on any transaction related to your casino account, the casino reserves the right to deduct the corresponding chargeback amount from your winnings (pending withdrawal) before processing out to you
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If you make a deposit/s with a live balance greater than $10, whereby
this balance originated from a Free bonus, match bonus or promotional
rewards, any winnings thereafter will be restricted to the terms of
the original offer claimed before the deposit/s was made.
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You are only permitted to enter the Casino for your own personal
entertainment and non-professional use. Any other entrance, access,
use or reuse of the Casino or the Website is strictly prohibited.
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The Company reserves the right to cancel your account, and/or freeze
any winnings or live balance funds for the following reasons:
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If there is evidence to suggest that you have more than one active
account for the Casino.
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If the name on your casino account does not match the name on the
credit card(s) used to make purchases on your casino account.
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If you provide incorrect or misleading registration, account, or
identification information.
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If you reside in a jurisdiction where participation in the Game is
prohibited by law.
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If you have allowed or permitted (intentionally or
unintentionally) someone else to play on your casino account.
- If you are in violation of our ANTI-FRAUD POLICY:
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The Company has a strict anti-fraud policy and utilizes various
anti-fraud tools and techniques. If the Player is suspected of
fraudulent actions including, but not limited to:
- Participating in any type of collusion with other players.
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Development of strategies aimed at gaining of unfair winnings.
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Fraudulent actions against other online casinos or payment
providers.
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Chargeback transactions with a credit card or denial of some
payments made.
- Creating two or more accounts.
- If you are in violation of our ANTI-FRAUD POLICY:
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Cheating and/or bonus abuse will not be deemed acceptable. Types
of cheating and bonus abuse are noted as follows:
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While playing with an active bonus, it is forbidden to engage in
activities that give the player an advantageous edge. Such
activities include, but are not limited to:
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Delaying game rounds in any game, including free spins and bonus
features, to a later time when you have no wagering requirements.
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Leaving large bets on the table, for example in blackjack, and
returning to the game after bonus.
- wagering has been completed.
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Playing games with bonus money to build up in-game value, lose the
bonus funds, and then cash out on the built-up value during
real-money play.
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Using strategies that take advantage of any software bug or
failure.
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In the event the Company suspects fraud or fraudulent activity on your
part or if any of your payments are charged back, the Company has the
right to withhold any amount from your account which is in excess of
your original deposit, and if deemed necessary by the Company, to
initiate any legal proceedings to collect any payments owed by you.
You agree to fully pay any and all payments and charges due to the
Company or to Payment Providers in connection with your use of the
Online Casino. You further agree not to make any chargebacks or
renounce or cancel or otherwise reverse any of your deposits, and in
any such event all winnings will be void and you will refund and
compensate the Company for such unpaid deposits including any expenses
incurred by the Company in the process of collecting your deposit(s).
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Should any players be found to have arrest or criminal records, the
casino reserves the right to close that player’s casino accounts
as well as cancel any pending withdrawal, based on the nature and
severity of the crime.
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The following country will be restricted to Cryptocurrency deposits
only: Denmark.
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By accepting any prize and/or winnings from the Company, you consent
to the use of your name for advertising and promotional purposes
without additional compensation except where prohibited by law. You
are solely responsible for any applicable taxes on any prizes and/or
winnings that you collect from the Company.
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If you have any dispute with regard to any outcome in the Game, you
must submit your complaint to the Company in writing within fourteen
(14) days. In the event of a discrepancy between the result showing on
your Casino software and the Casino's server software, the result
showing on the Casino's server software shall be the official and
governing result of the Game.
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Should you fail to verify your account, or provide documentation to
fulfil withdrawal processing requirements, your balance will be frozen
until such time all requirements are met.
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If you do not log into your casino account for a period of 180 days,
your account status will be deemed inactive. Platinum Reels Online
Casino then has the right to reduce your balance. Should you wish to
reinstate this balance, you are welcome to contact customer support at
any time.
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The Company shall not be liable for computer or Internet malfunctions
nor attempts by the Player to participate in the Game by methods,
means or ways not intended by the Company.
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If you are found to be cheating or attempting to defraud the Game, or
if you make untrue and/or malicious comments with regard to the
Company's operation, the Company reserves the right to publicize your
actions together with your identity and e-mail address, as well as to
circulate this information to other casinos, banks, credit card
companies, and appropriate agencies.
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You shall hold the Company, its employees, officers, directors,
licensees, distributors, wholesalers, affiliates, subsidiaries,
advertising, promotion or other agencies, media partners, agents and
retailers harmless and shall fully indemnify same from any and all
costs, expenses, liabilities and damages whatsoever that may arise as
a result of: (i) your entry, use, or reuse of the Website, (ii) your
use of any materials on the Website, (iii) your entry, use, or reuse
of the Casino's server, (iv) your participation in the Game, or, (v)
your acceptance of any prize.
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Platinum Reels Online Casino is the trade name of the Company, and you
obtain no rights to such terms, nor any other terms, graphics, text,
concepts, or methodologies, by using the Website and the material
contained
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All communication between the Casino and the account holder are
recorded. This includes telephone calls, emails, and live Chats. By
creating an account at Platinum Reels Online Casino, you submit to
have your correspondence with the Casino recorded and saved for
quality and risk purposes.
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Materials of the Game (whether electronically obtained or obtained by
other means) are automatically void if counterfeited, mutilated,
forged, altered, or tampered with in any way, if illegible,
mechanically, or electronically reproduced, obtained outside
authorized legitimate channels or if they contain printing,
production, typographical, mechanical, electronic or any other errors.
Liability for materials of the Game containing any error is limited to
replacement of same.
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Any and all materials submitted for prize claims become the property
of the Company and will not be returned. The Company is not
responsible for lost, late, illegible, incomplete, damaged, mutilated,
misdirected, or postage due mail, requests, prize claims or entries.
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After purchase you will receive an e-mail notification. We recommend
the cardholder to print out all transaction data, the rules of the
game, the cancellation regulations, and the payment methods in order
to avoid misconceptions and discussions at a later time and keep them
in an easily accessible place.
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All wagers must be placed through the user interface provided by
Platinum Reels Online Casino on our Web pages. Any Internet wagering
through other means, including the use of a "robot" player, is
strictly forbidden. In the event that use of non-approved client
software is detected, Management reserves the right to invalidate all
such wagers retroactively, cancel the player's account, or take any
other appropriate action.
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For withdrawal payments less than $500.00, where the payment method
has been selected as Check/Wire, a $35 processing charge will be
deducted from the withdrawal payment amount at the time of processing.
This is a remittance fee charged to the casino to issue the payment.
Note: in some cases, dependent on your Bank and Account Type, there
may be additional fees charged to remit funds to you. Example:
Intermediary processing bank requirement, holding bank fees to receive
an international wire, etc. As this is player Bank and Account Type
dependent, it is beyond our control.
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Depending on the processing bank used for the payment of withdrawals
via Credit Card or Debit Card, a processing fee of up to $35 may be
charged. The $35 fee will not be charged on card withdrawals in excess
of $500. In addition, there is a $5,000 group processing limit per
week, per player.
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Withdrawals can only be processed to valid bank accounts that accept
international wire transfers. Please ensure that this is verified with
your bank before initiating your withdrawal via Wire Transfer.
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Withdrawals can take between 2-5 business days to be processed. During
this time, the withdrawal will remain reversible from within your
casino lobby.
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Debit/Credit Card deposits may incur third-party fees for the handling
of international transactions depending on the bank. These fees are
charged by VISA, Mastercard card issuers and banks may choose to pass
this fee to their customers. These are bank and account type specific
and out of our control.
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Players reserve the right to set a daily/weekly/monthly gaming limit
on their account, the onus is on the player to contact the casino in
writing of their required limits.
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If you need a break from gaming, please contact our Customer Support
team and ask them to temporarily close your account. The Account can
be reopened at anytime after a minimum period of 14 days by written
request of the Player at the Casino’s sole discretion.
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The Company reserves the right to amend Casino and Bonus Terms and
Conditions, or to implement/amend any procedures, at any time without
prior notice to you. Such amendments will be implemented at the
discretion of Casino management and put into immediate effect. These
changes will override any pre-existing Casino or Bonus Terms and
Conditions. Such procedural changes will only be in response to the
interests and security of the Casino or our players.
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Platinum Reels Casino, widely known as the best online slots casino on
the web, is a casino owned and operated by the Company.
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The Terms and Conditions contained herein represent the complete,
final, and exclusive agreement between you and the Company and
supersede and merge all prior agreements, representations and
understandings between you and the Company with regards to playing in
the Casino.
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A minimum verification deposit of $25 (cryptocurrency or card) must be wagered at least once, if:
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You are a new player who has won from a no deposit bonus, and this
is your first withdrawal.
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If you have not made a deposit in the last 90 days (you will be
required to make a new verification deposit in order to reactivate
your account for withdrawal processing).
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Any withdrawal made that resulted from a deposit less than the minimum of $25 required will be deemed null and void.
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In order for any withdrawal to be paid to you, the original deposit
needs to be wagered 1x through.
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Withdrawals can only be processed on receipt of the following
documents from players:
- An image of yourself holding your ID.
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Front and back copies of credit/debit cards used to deposit at the
casino. Please block the middle digits so that only the first 6
and last 4 digits appear, e.g. 123456xxxxxxx1234.
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Copy of a recent proof of address no older than three (3) months
such as a utility bill or bank statement.
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Front and back copy of a valid government issued identity document
such as a driver’s license or passport.
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A completed Authorization Agreement Form. This can be obtained by
selecting the Authorization Agreement tab on the Credit and Debit
Card option in the cashier page in the casino.
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A verification call. Please feel free to contact support or advise
us of a convenient time to call you.
- In order to process withdrawal payments, all players are required to submit their documents. If you have NOT submitted these documents already, please provide us with the following via our secure third party document verification portal.
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The documents review process will only commence once ALL required or
requested documents have been received.
- If your document’s origin of residence is from a geographic location that is prohibited from playing on our site, you will not be eligible to open or maintain an account with us. We reserve the right to suspend or terminate your account if your documents are found to be associated with any such geographic location.
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In order to withdraw via Cryptocurrency, the following requirements
are to be met:
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The winnings must originate from a Cryptocurrency deposit.
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For any sign-up free bonuses, a Cryptocurrency verification
deposit will be required and has to be wagered once before you may
withdraw via Bitcoin.
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We reserve the right to reject payment via this option if your
Cryptocurrency deposit originated from criminal and/or other
illegal/unauthorized activities or if there is intention for using
your gaming account in connection with such activities, including
without limitation money laundering, or due to technical issues
with our provider.
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Players have the ability to reverse to their pending withdrawals from
within their casino cashier. If a player chooses to reverse any
portion of, or the entirety of their pending withdrawal at any time
during the history of their account, it is done so at the
player’s discretion. By taking such action, the player accepts
full responsibility and is solely accountable for this deed.
Regardless of account status (Locked or Unlocked), the player is
responsible for the manner in which they choose to treat their pending
withdrawals. The casino will not be held liable in any capacity, for
any such choice of play.
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For any wins originating from a reversed cashin, where the original
win holds a maximum cashout restriction, the original maximum cashout
restriction will still apply. This includes any wins initiated on Live
Dealer games.
TERMS OF USE
NOTICE TO USER: THIS IS A CONTRACT. BY INSTALLING THIS SOFTWARE YOU
ACCEPT ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT.
This End User License Agreement accompanies the computer software
delivered to you by the Company for use with the internet based gaming
casino Platinum Reels of the Company. The term "Software" shall mean the
computer software with which this End User License is delivered, related
explanatory materials, and also shall include any upgrades, modified
versions or updates of the software made available or delivered to you
by or on behalf of the Company. Please read this Agreement carefully.
You will be asked to accept this Agreement and continue to install or,
if you do not wish to accept this Agreement, to decline this Agreement,
in which case you will not be able to use the Software.
Upon your acceptance of this Agreement, the Company grants to you a
non-exclusive license to use the Software for your personal use to
access and utilize the Casino, subject to the following:
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USE OF THE SOFTWARE. You may install the Software on a hard disk or
other storage device and make backup copies of the Software, provided
that you remove any previous versions or prior copies of Software from
your hard disk or other storage device and destroy any backup copies
thereof.
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COPYRIGHT AND TRADEMARK RIGHTS. The Software is owned by the Company
and/or its licensors, and its structure, organization and code are the
valuable trade secrets of the Company and its licensors. The Software
is also protected by copyright law and International Treaty
provisions. Use of the Software does not give you any rights of
ownership or any intellectual property rights in the Software or the
Company's trademarks and/or other proprietary information contained in
the Software.
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RESTRICTIONS. You agree not to modify, adapt, translate, reverse
engineer, de compile, disassemble or otherwise attempt to discover the
source code of the Software or the Company's servers or to create,
publish or distribute derivative works from the Software. The Software
is licensed and distributed by the Company solely for the purpose of
enabling end users of the Software to fully utilize the Casino. You
may use the Software for online play only on at the Casino. You agree
not to create or provide any means (including, without limitation,
emulators) through which the Software may be used by others.
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NO WARRANTY. The Software is being delivered to you AS IS and the
Company makes no warranty as to its use or performance. THE COMPANY
AND ITS LICENSORS DO NOT WARRANT THE PERFORMANCE OR RESULTS YOU MAY
OBTAIN BY USING THE SOFTWARE, THE COMPANY'S SERVERS, OR DOCUMENTATION.
THE COMPANY AND ITS LICENSORS MAKE NO WARRANTIES, EXPRESS OR IMPLIED,
AS TO NON-INFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY, OR
FITNESS FOR ANY PARTICULAR PURPOSE AND DISCLAIM THE SAME TO THE EXTENT
PERMITTED BY LAW. IN NO EVENT WILL THE COMPANY OR ITS LICENSORS BE
LIABLE TO YOU FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL OR SPECIAL
DAMAGES, INCLUDING ANY LOST PROFITS OR LOST SAVINGS, SUFFERED BY YOU
BY REASON OF YOUR USE OF THE SOFTWARE OR ANY DEFECT IN THE SOFTWARE OR
SERVER, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. Some jurisdictions
do not allow the exclusion or limitation of incidental, consequential
or special damages, or the exclusion of implied warranties or
limitations on how long an implied warranty may last, so the above
limitations may not apply to you.
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PRIVACY PRINCIPLES. There are times when the Company may need to
collect information from you through our Web site concerning your
credit history and/or your hardware. The personally identifiable
information gathered by the Company will provide the Company with
information necessary to ensure that both the Company's and your
interests are better served and protected. The Company is committed to
protecting your personal information and respecting your privacy. Our
goal is to give you as much control and information as possible
regarding your personal information and the use the Company makes of
it in the course of the Company's business. The Company will never
sell, rent or disclose your personally identifiable information to
parties other than the Company's licensors or service providers
necessary or desirable for the operation of the Casino, without your
consent unless compelled by law or court order to do so. Because of
the complex and constantly changing nature of our technology and
business, the Company does not guarantee error-free performance
regarding the privacy of your personally identifiable information and
the Company shall not be liable for any incidental, consequential or
punitive damages relating to the use or release thereof.
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GOVERNING LAW AND GENERAL PROVISIONS. The software is protected under
applicable copyright laws. Title, ownership and all intellectual
property rights in the software remain with Platinum Reels Casino,
including images, photographs, animations, video, audio, music and
text that may be part of the software. If any part of this Agreement
is found void and unenforceable, it will not affect the validity of
the balance of the Agreement, which shall remain valid and enforceable
according to its terms. You agree that the Software will not be
shipped, transferred or exported into any country or used in any
manner prohibited by any applicable laws, restrictions or regulations.
This Agreement shall automatically terminate upon failure by you to
comply with its terms. This Agreement may only be modified in writing
signed by an authorized officer of the Company.
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TERMINATION. The Company may terminate your license to use the
Software at any time, with or without cause, forthwith without notice.
Upon termination of this agreement for any reason, you will
immediately delete the Software from the computer in which it is
installed.
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ENTIRE AGREEMENT This End-User License constitutes the entire
agreement between us with respect to its subject matter and supersedes
all prior agreements, understandings, negotiations and discussions,
whether oral or written, between the parties.
MATCH BONUS TERMS AND CONDITIONS
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Only players who have registered a Real account are eligible to
receive promotions. The bonuses will be given only once per household
and/or per account, as per the Platinum Reels terms of use.
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Players must claim their bonus before they deposit. Requests for the
bonus once players have started wagering or completed their deposit
will be refused the bonus. Bonuses will be credited to the Player's
Real Account as Casino Credits only, unless otherwise stated.
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All bonuses including Cash back bonuses, no-deposit bonuses, purchase
bonuses and any other promotional bonus, must be wagered at least 30
times before withdrawing, unless otherwise stated.
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The wagering on certain games will have various weightings associated
to their contribution to the wagering requirement, as tabulated below:
The wagering on certain games will have various weightings associated
to their contribution to the wagering requirement, as tabulated below:
| GAME TYPE |
CONTRIBUTION PERCENTAGE (WEIGHTING) |
| All Slots |
100% |
| Scratch Card |
25% |
| Keno |
10% |
|
All other games, network progressive slots and tournament
wagers do not contribute to meeting playthrough
requirements.
|
Excluded |
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Progressives games and selected specialty and table games, cannot be
played with bonus or promotional credits. These can only be played
using real money. Games that display a 'lock' symbol indicate they
cannot be played with bonus funds.
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Wagering free bonus money, loyalty points or winnings originating from
bonus money in conjunction with a deposit greater than $10 is not
permitted. Winnings generated from such gameplay will be restricted to
the terms of the free bonus. Winnings over and above the originally
stated maximum cashout on free bonuses will be forfeited.
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A promotion is considered complete when a player meets the wagering
requirements or when the balance is exactly zero.
- Only one withdrawal is permitted per match bonus.
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Players with one or more pending withdrawals currently in their
account are not eligible to receive any bonuses, promotional or
otherwise, until such withdrawals are either processed or cancelled.
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A promotion cannot be used in conjunction with any other promotional
offer and winnings originating from consecutive or multiple bonus
claims is not permitted. Such game play will restrict winnings to the
original bonus claimed.
-
Bonuses may be refused at the discretion of the management if abuse of
promotions is suspected. All withdrawals will be audited and refused
where there is suspected fraud or at the casino management's
discretion.
-
The Company reserves the right to amend these Terms and Conditions at
any time without notice to you. Such amendments will be effective
immediately upon being posted in this "Terms and Conditions" section
of the web site. It is your responsibility to review the Terms and
Conditions on a regular basis and to check any additional rules
detailed within promotional emails. Should you be unclear about any
point relating to a specific promotion, it is your responsibility to
contact the support team and gain a full understanding before
partaking in a promotion.
-
Promotional offers via email, telephone or mail are extended only to
the player whom the correspondence is addressed.
-
The Terms and Conditions contained herein represent the complete,
final and exclusive agreement between you and the Company and
supersede and merge all prior agreements, representations and
understandings between you and the Company with regards to the
claiming of any promotional or bonus offers.
-
The casino reserves the right to journal out any winnings of bonus
money that is in excess of the maximum cash out limit stated. The
excess funds shall be removed from the associated pending withdrawal
or resulting live balance held in the player account.
-
If a bet of more than $10 is placed on any bonus code which holds a
bet size restriction of $10, will result in winning being void. (This
$10 value is inclusive of all side bets, double-up features, gamble
features and any additional bet from the original wager/bet placed.)
FREE BONUS TERMS AND CONDITIONS
-
The minimum and maximum withdrawal permitted on existing and previous
free money bonuses/ free spins is capped at $100, unless otherwise
stated. Free money bonuses/ free spins carry a 30 times wagering
requirement, unless otherwise stated.
-
Wagering free bonus money, loyalty points or winnings originating from
bonus money in conjunction with a deposit greater than $10 is not
permitted. Winnings generated from such gameplay will be restricted to
the terms of the free bonus.
-
Maximum cash out limits on loyalty points are as follows:
-
Blue/Club Tier - $100 or redeemed value, whichever is higher.
- Silver Tier - $250 or redeemed value, whichever is higher.
- Gold Tier - $500 or redeemed value, whichever is higher.
-
Platinum Tier - $1000 or redeemed value, whichever is higher.
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A verification deposit will have to be made and wagered at least once
through before a withdrawal originating from a no deposit bonus will
be paid to you.
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A maximum of 1 withdrawal earned from free money will be paid per
deposit. Should you have multiple withdrawals without a valid deposit
made in between each Free Bonus claim, the withdrawals in question
will be forfeited and journaled out. NOTE: each deposit made must be
wagered at least once through.
-
Players are restricted to a maximum number of free consecutive coupon
redemptions without a deposit. Should you be offered a free bonus and
are unable to redeem the bonus due to reaching your cap, you will have
to make a deposit in order to reset your free bonus allowance. Slot
players are permitted the following number of free consecutive bonuses
without a deposit:
| Loyalty Tier |
No. of Free bonuses permitted |
| Club |
2 |
| Silver |
3 |
| Gold |
5 |
| Platinum |
6 |
*Players with alternative game types may experience lower allowances
than stipulated above.
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Progressives games and selected specialty and table games, cannot be
played with bonus or promotional credits. These can only be played
using real money. Games that display a ‘lock’ symbol
indicate they cannot be played with bonus funds.
-
The bonus amount may be subject to wagering requirements, described in
the bonus terms and conditions. The wagering obligations are dependent
on the various promotions. Please ensure that you familiarize yourself
with the wagering obligations specific to the free bonus that you have
been offered.
-
Platinum Reels Casino is aware that some free bonus links may be
posted in other sites or throughout forums or the information that the
potential player received has been sent to others who didn't receive
it. If Platinum Reels has enough grounds to prove that a player did
NOT receive the particular promotion through the exclusive means that
this promotion was sent out, we will not honour any payout requests
from the player, even if he/she has met wagering criteria.
-
Winnings made on duplicate accounts will automatically become void and
will be removed from the accounts and duplicate accounts will be
locked.
-
Please note that restrictions on game play strictly apply to the free
bonus, if applicable. Once wagering requirements have been met, if
applicable, players are welcome to play any of our casino games.
-
Please note that Terms & Conditions concerning all bonuses are in
addition to the General Terms & Conditions of Platinum Reels.
-
Loyalty points form part of a free money offer and is subject to a
wagering requirement of 1x the redeemed amount before a withdrawal is
permitted.
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The casino reserves the right to journal out any winnings of bonus
money that is in excess of the maximum cash out limit stated. The
excess funds shall be removed from the associated pending withdrawal
or resulting live balance held in the player account.
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Any wins generated from the Lobby Jackpot while playing with a coupon,
will be credited as Bonus Balance, and will have the same restrictions
as any other win with that coupon i.e the maximum cashout restrictions
of the bonus will apply to any Lobby Jackpot winnings.
REFER A FRIEND TERMS AND CONDITIONS
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By participating in the Referral Program, you are bound by these Terms
and Conditions as well as the General Terms of Use and indicate your
agreement to them. In the event of a conflict between these Terms and
the General Terms of Use, these Terms control. All the Casino's
decisions are final and binding.
-
To participate in the Referral Program, visit your cashier and visit
the “My Account” section to refer friends, family members,
or colleagues (“Friend”). The on-screen instructions will
provide information regarding the specific reward you will receive for
a qualifying deposit from the referee.
-
By participating in the Referral Program, you represent that you know
the Friend to whom the Casino will send a communication on your
behalf, you genuinely believe they would be interested in the Casino,
and that, to the extent any consent is necessary, you have consent to
provide their information for communication purposes.
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Furthermore, referees (Friends) will be excluded under the
following circumstances:
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The referrer and referee (Friend) reside within the same
household and share the same physical address.
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The referrer and referee (Friend) share the same email
address.
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The referrer and referee (Friend) share the same credit card
number and/or banking details.
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The referrer and referee (Friend) both utilize a shared
computer environment such as a library, workplace, fraternity,
university or school.
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The Casino reserves the right to void all referrals and any
related bonuses and/or winnings should these terms be disregarded.
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The personal information collected, processed and used as part of the
Referral Program will be used in accordance with our Privacy Policy.
The email addresses and other information you provide about other
potential players will be used to send invitation emails on your
behalf. The Casino may also contact you about your participation in
the Referral Program. You also explicitly consent to the Casino
sending additional and follow up communications on your behalf to
encourage or remind those you have invited to complete a qualifying
sign up and deposit.
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Once you make a referral by completing the online form, you become a
“Referrer” and will be eligible to receive the credit,
benefit or reward (“Reward”) advertised in the Offer
provided that your Friend makes a qualifying deposit of $25 after
signing up. You may refer as many Friends as you like. Referrers must
respect the spirit of the Program by only referring Friends who are
real individuals who meet the requirements of these Terms. Note that
anyone who previously opted out of receiving marketing messages from
us will not receive a Referral Program email.
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You must also be in the possession of a valid account at the Casino
and at least 21 years old to participate in the Referral Program. You
agree not to refer anyone unless they are at least 21 years old. You
may not participate in the Referral Program where doing so would be
prohibited by any applicable law or regulations as well as any of the
Casino Terms and Conditions.
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Once your Friend signs up and makes a minimum “Real Money”
deposit of $25, only them will you be eligible to receive the $20
bonus which will be credited to your casino account at the beginning
of the month.
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The Refer A Friend $20 bonus is subject to the following terms:
- The bonus carries a 20X wagering requirement.
- The bonus carries a max cash out of $500.
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This Referral Program will continue until terminated, suspended,
modified, or converted to another program by the Casino, who reserves
the right to cancel, modify or terminate the Referral Program at any
time for any reason.
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The Casino may, in its sole and absolute discretion, cancel, change,
suspend, or modify any aspect of the Referral Program and/or any
Reward at any time, including the availability of any Reward, without
notice.
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The Casino reserves the right to disqualify you at any time from
participation in the Referral Program if you do not comply with any of
these Terms or the General Terms of Use, or believes you have engaged
in fraud or the violation of law or regulation. The Casino may, in its
sole and absolute discretion, terminate or suspend your participation
in the Referral Program for breach of these Terms, or for taking any
actions that are inconsistent with the intent of these Terms. The
Casino reserves the right at its sole discretion to prohibit you from
participating in any aspect of the Referral Program if it deems or
suspects that you have engaged in or have attempted to engage in any
of the following:
- acting in violation of these Terms
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damaging, tampering with, or corrupting the operation of the
Referral Program
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acting with intent to annoy, harass or abuse any other person
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any inappropriate, uncooperative, disruptive, fraudulent,
potentially fraudulent, or unusual behaviours or activity
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participated in any activity deemed in the sole discretion of
Casino to be generally inconsistent with the intended operation of
the Referral Program.
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Any decision the Casino makes relating to termination or suspension of
your participation in the Referral Program shall be final and binding
in all respects.
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The Casino shall be the sole determiner in cases of suspected abuse,
fraud, or breach of these Terms or intent of these Terms.
